Last updated: October 28, 2026
These Terms of Service (“Terms”) apply to the shipping, fulfillment, warehousing, returns and related services provided by Silverline Solutions Ltd. (“Silverline”, “we”, “us” or “our”), a company based in Calgary, Alberta, Canada, to its business customers (“Client”, “you” or “your”). By opening an account, using the Silverline customer portal, or using any of our services, you agree to these Terms.
1. Applicability
These Terms should be read together with any quote, rate card, Statement of Work or Logistics Services Agreement agreed between you and Silverline (each a “Service Agreement”), and with our Privacy Policy. Together they form the entire agreement between us and replace any earlier discussions or understandings about the same services. If these Terms conflict with a signed Service Agreement, the Service Agreement prevails.
2. Our Services
We provide the services described in your Service Agreement or selected through our customer portal (the “Services”) with reasonable skill and care. We currently serve customers in Canada and the United States. Parts of the Services are carried out by third parties such as carriers, couriers, customs brokers and warehouse partners (“Third Parties”). You agree that we may use Third Parties and share the information they need to perform the Services.
3. Your Account and the Customer Portal
- You may create shipping labels, book shipments and track parcels through the Silverline customer portal using your own login.
- You are responsible for keeping your login details secure and for all activity under your account. Tell us promptly if you suspect unauthorized use.
- We may update, improve or temporarily suspend the portal for maintenance. We will try to give notice of planned downtime.
- You must use the portal and the Services in compliance with all applicable laws.
4. Your Responsibilities
- Provide accurate and complete information about every shipment, including contents, declared value, weight, dimensions, and sender and recipient details.
- Package and label goods properly so they can travel safely through carrier networks.
- Hold any licences, permits or approvals your goods require, and comply with import, export and customs rules.
- Respond promptly to our requests for information needed to perform the Services.
5. Prohibited and Restricted Goods
We do not accept medicines, dangerous goods, hazardous materials, chemicals, or any goods that are illegal to possess, import or export in the origin or destination country, or that a carrier will not accept. We may refuse, hold or return any shipment we reasonably believe breaks this rule, at your cost. You are responsible for any fines, penalties or damage caused by prohibited or mis-declared goods.
6. Rates, Quotes and Invoices
- Warehousing, storage and handling rates are set out in your rate card or Service Agreement.
- Shipping rates shown in the portal are based on current carrier pricing and may change without notice.
- Quotes and cost estimates are estimates only. Final charges may differ because of the actual measured weight and dimensions, carrier surcharges, address corrections, returns, duties and taxes, or additional services you request.
- All amounts are in Canadian dollars unless stated otherwise, and are exclusive of applicable taxes such as GST.
7. Payment
- Invoices are payable within the time stated on the invoice or in your Service Agreement. If no time is stated, payment is due within 15 days of the invoice date.
- We may require a valid payment method on file or a prepaid balance before labels are issued.
- We may charge interest on overdue amounts at 1.5% per month (18% per year), and may suspend Services while an account is overdue.
- We may change our pricing with at least 30 days’ notice.
8. Shipping, Carriers and Delivery
- Delivery times quoted by carriers are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather or other events outside our control.
- Tracking information is supplied by carriers and depends on their systems.
- Claims for loss or damage in transit are subject to the carrier’s own terms and limits. We will assist you in filing a claim with the carrier.
- Shipping charges are based on the weight and dimensions measured by the carrier, which may differ from those you enter.
9. Duties, Taxes and Customs
Unless your Service Agreement says otherwise, you are responsible for all duties, taxes, brokerage and clearance charges on your shipments. Any duty or tax estimate we provide is for guidance only. You are the importer or exporter of record for your goods unless we expressly agree otherwise in writing.
10. Warehousing, Inventory and Returns
- Ownership of your goods stays with you at all times.
- Goods in storage are not insured by Silverline. You should arrange your own insurance for goods in storage and in transit.
- Inbound inventory is counted at carton level unless otherwise agreed.
- Returns are sent back to the warehouse the order was originally dispatched from, unless agreed otherwise, and are handled according to your instructions.
- If goods are left uncollected or the account is closed with goods still in storage, we may return them to you at your cost or, after giving you at least 30 days’ written notice, dispose of them.
11. Lien
To the extent permitted by law, including the Warehousemen’s Lien Act (Alberta), we have a lien over goods in our possession for unpaid amounts owed to us, and may hold and, after giving the notice required by law, sell those goods to recover what is owed.
12. Limitation of Liability
- We are not liable for the acts or omissions of Third Parties, including carriers.
- Our total liability for any claim relating to the Services is limited to the lesser of the declared value of the goods concerned and the fees you paid us for the Services relating to those goods (excluding carrier and third-party charges).
- We are not liable for any indirect or consequential loss, including loss of profit, revenue or business.
- Nothing in these Terms limits liability that cannot be limited by law.
13. Indemnity
You agree to indemnify Silverline against claims, losses, fines and costs arising from inaccurate shipment information, prohibited or mis-declared goods, your breach of these Terms, or your breach of any law.
14. Confidentiality and Privacy
Each party will keep the other’s confidential information confidential, except where disclosure is required by law or needed to perform the Services. We handle personal information in accordance with our Privacy Policy and applicable Canadian privacy law.
15. Intellectual Property
The Silverline portal, website and related materials remain our property. You keep all rights in your own brand and products. We will not use your name or logo in our marketing without your written permission.
16. Term and Termination
- Either party may end the relationship with 30 days’ written notice.
- We may suspend or end the Services immediately if you fail to pay, materially breach these Terms, ship prohibited goods, or become insolvent.
- Any amounts owed remain payable after termination.
17. Force Majeure
Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, severe weather, strikes, pandemics, government action, or carrier or network outages.
18. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and change the “Last updated” date, and will give account holders at least 14 days’ notice by email of any material change. Continued use of the Services after a change takes effect means you accept the updated Terms.
19. Notices
We will send notices to the email address associated with your account. You can send notices to us at info@silverlinesolutions.ca.
20. Governing Law and Disputes
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. The parties will first try to resolve any dispute through good-faith discussion. If a dispute is not resolved within 30 days, either party may refer it to the courts of Alberta sitting in Calgary, and both parties submit to the jurisdiction of those courts.
21. General
If any part of these Terms is found invalid, the rest remains in effect. Not enforcing a provision does not waive our right to enforce it later. You may not assign your account without our consent.
22. Contact Us
Silverline Solutions Ltd.
Corporate Office: 1315-60 Skyview Ranch Rd NE, Calgary, Alberta T3N 2J8, Canada
Phone: +1 (437) 567-7777
Email: info@silverlinesolutions.ca