Last Updated: 18/12/2025
At Silverline Solutions Ltd. , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any manner. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing and shipping addresses
- Payment-related information
- Account login credentials
b) Business & Logistics Information
- Order details
- Inventory data
- Shipment and delivery information
- Customs and clearance-related details
c) Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited and usage data
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and manage our fulfillment, warehousing, and logistics services
- Process orders, shipments, and returns
- Communicate with you regarding your account or services
- Improve our website, services, and customer experience
- Comply with legal, tax, and regulatory requirements
- Prevent fraud, unauthorized access, or misuse
3. Sharing of Information
We may share your information with:
- Third-party service providers such as couriers, carriers, customs brokers, payment processors, and IT service providers
- Government or regulatory authorities when required by law
- Business partners strictly for service fulfillment purposes
We do not sell or rent your personal information to third parties.
4. International Data Transfers
As a global fulfillment service provider, Silverline Solutions Ltd. may transfer, store, and process your information in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
5. Data Security
We implement reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Analyze website traffic
- Improve user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Retention
We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. Silverline Solutions Ltd. is not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Silverline Solutions Ltd.
📧 Email: info@silverlinesolutions.ca
📍 Address: Corporate Office 1315-60 Skyeview Ranch Rd, NE, Calgary, Alberta T3N 2J8, Canada
🌐 Website: https://silverlinesolutions.ca